When you think of the collision industry, what’s the first thing that comes to mind? Cars?Technicians? Men?
Many incorrectly assume that this is a man’s game but that just isn’t the case anymore. More and more, women are finding they too can have careers within this industry and Service King is helping to pioneer that route for them.
This week we’ll be posting a blog a day featuring many of the women within Service King and the amazing jobs they do to help make this company what it is.
Meet Kimberly Gray.
Kimberly, what’s your position here at Service King? “Service Advisor.”
And how many years of service with Service King? “I have worked for Service King for twenty-two years.”
How long have you been in the collision industry? “Twenty-two years.”
Describe your job for those who don’t know what a Service Advisor is. “I evaluate damage on vehicles, explain the repair process to the customer and work closely with the insurance companies… I am a problem solver for the customer and a liaison for the insurance company.”
What made you decide to pursue a career in the collision industry? “Opportunity.”
What kind of training or schooling did you have to have to accomplish for your position? “I am ICAR Platinum Certified, but mainly I learned from hands on. I started at the front counter as a receptionist, moved to data entry, then accounts payable, then accounts receivable, became an office manager, then I was given HR for several years. After a couple acquisitions, I landed as a Service Writer.”
Would you recommend this job to other women? “Absolutely.”
Was it difficult for you to get your foot in the door? “No, I had a friend who worked the front counter and they were looking for a second person.”
What are your future goals within the collision industry? “I would like to one day run a store, become regional manager, CEO… sky is the limit!!!”
Do you have a family? How do you juggle being a woman within this industry and having a family? “Yes, 2 boys. I am lucky that my kids are getting older and are able to fend for themselves. When they were younger, my hours were not as long so it has really worked for me.”
Can you describe yourself in one word? “Eccentric!”
Thank you to Kimberly for giving us a sneak peek into what it’s like being a woman in the collision industry. It may not have been the smoothest transition but you were gutsy and brilliant and worked yourself up a ladder where others were crowding the rungs. Congratulations and we’re so happy you’re a part of our team!
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