The moment it happens, your first instinct is to panic but it’s moments like these that we, ironically, need to stay as calm as possible. It’s a strange feeling, getting into an accident. Sometimes we’re at fault and sometimes we’re the victims of other’s negligence but accidents are just that…accidents.
So, here we are, part two of our two part series, A Step By Step Guide to Auto Accidents. Last week we covered the most pressing needs when first faced with a car accident, ourselves and our passengers. Now, we cover the vehicle itself.
- Immediately turn your engine off and turn on hazards. If other car is involved, encourage other driver to do the same.
- If car is smoking or shows signs that something unusual is happening, immediately exit your vehicle and remove your body from its proximity.
- Do your best to get as many details of the accident as possible. This will include taking pictures of the damaged vehicles and any injuries sustained. Also do try to take down the names and numbers of any witnesses to the accident who may later be able to help prove your insurance claim.
- Make a note of the insurance details of any other person or vehicle involved in the accident.
- Collect contact information for anyone who was there, including other drivers, witnesses, and the tow company if your car is towed.
- Obtain police report information
Remember, Service King’s Customer Care Center has been established so that just one phone call can set up the rest at toll-free 1-866-730-KING (5464). On-staff professional service representatives will assist in answering questions as it relates to your claim or the repairs to your vehicle. They schedule appointments for estimates and repairs, which allows the Service Advisor more time to focus on the customer’s needs.